Teams reach for AI to triage tickets, classify CRM leads, or summarize incidents. Production means rate limits, deterministic fallbacks, and auditable logs—not a single mega-prompt in a serverless function nobody owns.
- Wrap model calls with input validation and output schema checks (JSON or tool contracts).
- Store prompt versions and model IDs next to each job run for reproducibility.
- Escalate low-confidence results to humans; never auto-delete or auto-pay on a single inference.
Combine AI automation with Redis-backed queues or idempotency keys so retries do not double-execute side effects.